Would you like to join a UK top 100 law firm based in Bath? We are looking for a telephonist to provide switchboard assistance over the telephone between clients and the firm, offering a consistently professional impression at all times. This is an important role as the telephonist would be the ambassador of Royds Withy King when clients are calling the firm.
Ideally you will have previous switchboard experience and will enjoy client contact over the telephone. With strong communication skills, you will have an excellent telephone manner, sound customer services skills and have the ability to remain calm and professional at all times. Initiative will be needed in this role and you must be able to ‘think on your feet’.
The role will involve working 37.5 hours a week in a shift pattern between the office hours of 8am-6pm.
Shifts as follows: 8.00am to 4.00pm, 9.00am to 5.00pm and 10.00am to 6.00pm.
Skills and Experience needed:
GCSEs or equivalent
Previous experience of working on an internal switchboard
Customer services experience (would be an advantage)
Excellent communication skills
Excellent organisational skills with the ability to manage competing demands and juggle different tasks
Enthusiastic ‘can do’ approach to work
Ability to build good working relationships with colleagues in every part of the business
Helpful and understanding of the team’s needs
Ability to remain calm when under pressure
Flexible approach to work
Ability to work as part of a team
Word, Excel & Outlook
Computer literate with the ability to use various systems to keep records
The successful applicant will be subject to pre-employment screening including a DBS (Criminal Background) check.
Royds Withy King is a UK Top 100 law firm with robust commercial, private client, personal injury and clinical negligence practices. It has the combined expertise of over 480 staff across offices in London, Bath, Oxford and Wiltshire and is a founding member of the international network of independent law firms, Interleges.
Royds Withy King uses its experience to put clients ahead of the curve and places client relationships at the heart of everything it does. Royds Withy King achieved eight top tier rankings in The Legal 500 2017 and 39 lawyers were ranked as ‘Leaders in their Field’ in Chambers & Partners UK 2018, both leading guides to the law.
The firm is proud to be ranked for the last five years as a Sunday Times 100 Best Mid-Size Company to Work for. Royds Withy King also received a three star ‘extraordinary’ accreditation from Best Companies in 2017 – one of just six UK law firms to have done so.