• Inbound Call Handler - Switchboard

    Job Locations UK-Bath
    Job ID
    2018-1344
    Department
    Operations
    Type
    Temporary Full-Time
    Salary
    Dependent on experience
  • About the Role

    Would you like to join a UK top 100 law firm based in Bath? We are looking for a telephonist to provide switchboard assistance over the telephone between clients and the firm, offering a consistently professional impression at all times. This is an important role as the telephonist would be the ambassador of Royds Withy King when clients are calling the firm.

     

    Ideally you will have previous switchboard experience and will enjoy client contact over the telephone. With strong communication skills, you will have an excellent telephone manner, sound customer services skills and have the ability to remain calm and professional at all times. Initiative will be needed in this role and you must be able to ‘think on your feet’.

     

    The role will involve working 37.5 hours a week in a shift pattern between the office hours of 8am-6pm.

     

    Shifts as follows: 8.00am to 4.00pm, 9.00am to 5.00pm and 10.00am to 6.00pm.

     

    Key responsibilities

    • To be an ambassador for the Firm & promote a consistent, professional image to all
    • To answer telephone calls promptly & efficiently via the internal switchboard & transferring calls to the relevant member of staff
    • When appropriate, taking clear and concise messages and passing on to the relevant person in a timely and effective manner
    • To deal with all telephone calls with tact and discretion at all times
    • Attend departmental and other meetings as and when required
    • Any other reasonable duties as requested by the Client Contact Manager
    • You may be on occasion asked to cover reception

    About You

    Skills and Experience needed:

     

    Qualifications/education:

    GCSEs or equivalent

     

    Experience:

    Previous experience of working on an internal switchboard

    Customer services experience (would be an advantage)

     

    Interpersonal skills:

    Excellent communication skills

    Excellent organisational skills with the ability to manage competing demands and juggle different tasks

    Enthusiastic ‘can do’ approach to work

    Ability to build good working relationships with colleagues in every part of the business

    Helpful and understanding of the team’s needs

    Ability to remain calm when under pressure

    Flexible approach to work

    Ability to work as part of a team

     

    IT skills:

    Word, Excel & Outlook

    Computer literate with the ability to use various systems to keep records

     

    Behaviours:

    • Positive Attitude to Work- Approaches work with positivity and energy and thrives in a busy environment.
    • Effective Communicator- Clearly conveys information and ideas through the relevant media. Speaks in Plain English.
    • Self Aware- Recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.
    • Team Player- Actively participates as a member of a team. Develops and maintains relationships with others.
    • Resilient- Functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and Royds Withy King.
    • Open to Change- Receptive to new ways of working with the ability to be flexible in approaching tasks and problems.

    The successful applicant will be subject to pre-employment screening including a DBS (Criminal Background) check.

    About Us

    Royds Withy King is a UK Top 100 law firm with robust commercial, private client, personal injury and clinical negligence practices. It has the combined expertise of over 480 staff across offices in London, Bath, Oxford and Wiltshire and is a founding member of the international network of independent law firms, Interleges.

     

    Royds Withy King uses its experience to put clients ahead of the curve and places client relationships at the heart of everything it does. Royds Withy King achieved eight top tier rankings in The Legal 500 2017 and 39 lawyers were ranked as ‘Leaders in their Field’ in Chambers & Partners UK 2018, both leading guides to the law.

     

    The firm is proud to be ranked for the last five years as a Sunday Times 100 Best Mid-Size Company to Work for. Royds Withy King also received a three star ‘extraordinary’ accreditation from Best Companies in 2017 – one of just six UK law firms to have done so.

     

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