• Credit Control Assistant

    Job Locations UK-Bath
    Job ID
    Permanent Full-Time
    £18,000 - £22,000
  • About the Role

    We are seeking an individual with excellent customer service experience to join our busy and friendly credit control team. This would be a great opportunity for someone looking to move from a Customer Service role to start their career in credit control as training will be given if needed.


    Our credit control team ensure the smooth running of the credit control process for the business by reducing debtor days, supporting internal clients on financial related matters and helping to improve the cash flow position.


    Key responsibilities

    • Provide excellent customer service
    • Good communication with internal staff including fee earner and support staff.
    • Ensuring daily reminders are sent to clients
    • Providing administrative support to the team
    • Liaising with fee earners across the Firm to ensure you have the correct files and information for chasing/reminding external clients
    • Producing statements of accounts to external clients and responding to any requests
    • Regular correspondence with clients to recover outstanding invoices
    • Responding to client enquires relating to their invoices

    About You

    Skills & Experience:

    • Previous experience of working in a finance or credit control role is desirable although training will be provided
    • Previous experience in a customer service role is essential
    • Minimum of 5 GCSEs (or equivalent) A-C including English and Maths
    • Excellent organisational skills with ability to manage a busy workload
    • Great accuracy attention to detail
    • Good written and verbal communication skills
    • Focused on delivering excellent client service with the confidence to deal with clients over the phone
    • Familiarity with standard IT packages such as Microsoft Excel, Word and databases
    • Ability to work with tact, discretion and confidentiality


    • Positive Attitude to Work- Approaches work with positivity and energy and thrives in a busy environment.
    • Effective Communicator- Clearly conveys information and ideas through the relevant media. Speaks in Plain English.
    • Self Aware- Recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.
    • Team Player- Actively participates as a member of a team. Develops and maintains relationships with others.
    • Resilient- Functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and Royds Withy King.
    • Open to Change- Receptive to new ways of working with the ability to be flexible in approaching tasks and problems

    About Us

    Royds Withy King is a UK Top 100 law firm with robust commercial, private client, personal injury and clinical negligence practices. It has the combined expertise of over 500 staff across offices in Bath, London, Oxford and Wiltshire and is a founding member of the international network of independent law firms, Interleges.


    Royds Withy King uses its experience to put clients ahead of the curve and places client relationships at the heart of everything it does. Royds Withy King achieved eight top tier rankings in The Legal 500 2017 and 39 lawyers were ranked as ‘Leaders in their Field’ in Chambers & Partners UK 2018, both leading guides to the law.


    The firm is proud to be ranked for the last five years as a Sunday Times 100 Best Company to Work for. Royds Withy King also received a three star ‘extraordinary’ accreditation from Best Companies in 2017 – one of just six UK law firms to have done so.


    For further information about Royds Withy King, visit roydswithyking.com, follow us on Twitter @RoydsWithyKing or read our latest news and views on LinkedIn.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed